Marc D.

Do NOT deal with this etailer! Or its parent Mercantila for that matter. I purchased an item for over $700.00, was charged immediately on 11/9/12, and was told I would receive the item no later than 12/3/12. First, reputable etailers do not charge your credit card until they ship. Second, it is now 12/30/12 and I have not received the item nor a credit. Mercantila, aka Zoostores.com, reps acknowledged weeks ago that the shipment was lost, and promised by e-mail that the billing department would issue a credit. That was 2 weeks ago, and still no credit. I will now have to dispute through my credit card company. Horrible communication, e-mail replies are painfully slow and produce no action. I don't know what type of confused conglomerate is behind these websites, but I highly advise steering clear!