marc b.

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3 Reviews by marc


I contacted BT several times in the last 6month, they are always helpful until they realize im a bt business account. Then they pass me into this black hole i dont get out of. My account manager james carey is the most useless agent i have ever come across, nothing gets done that is if i can even reach him... very sad that BT dont vet their a/c managers for competence!
On the other hand, absolutely brilliant responses from david baird at billing in glasgow, he was so helpful and deserves a good bonus! Shame hes not on the business side...


I head horror stories from other people when renting AVIS in Italy. I paid for Audi A3 or equivalent, got a Renault clio diesel, debatable if it is the same class nevertheless... Although the car was quite knocked about to be fair all the damage was marked on the agreement. The car was also very dirty inside and there was no washer fluid as I found out after a dusty motorway drive (Not good).
My Horror story... I gave the car back in the same condition as I got it, the agent looked around said thank you and I was on my way. A few days later my credit card showed £327.82 debit from Avis. I called them and their response was that it must be due to damage. I would have liked to have been notified of this before they just take the money! Fail that at least inform me with the damage report so that I can compare with the photos I took! Also I took waiver insurance so it is not a problem but I still need that report! Their CS tells me they have 15 business days to respond... despicable, fraudsters, they should be in court!


-booked mercedes c class or equivalent for holiday
-told at the pickup desk that they have a mondeo for me as my " c class or equivalent is not available" i protested as this is a full class below what was paid for...
-after protest i asked for free upgrade... they offered bmw 5series BUT i need to pay £107 extra, nearly half of my original rental again! I paid £240 for original rental!)... they said it was 2classes above but on checking its just one class above, i offered £50 but they wouldnt budge
-unacceptable and fraudulent behaviour!
-told them i wont accept that, they then just left me to either accept a mondeo or substantial extra payment for the upgrade
-i asked when is the next same class vehicle coming in... they said 3h at least but they cant guarantee, i could be waiting much longer
-i waited a few hours and checked back, a same class vehicle came in so it wasnt all a desaster...
I was not at all satisfied with the treatment and the fraudulent attitude. I also wasted that whole afternoon of my holiday... so atlas choice contacted the rental company who came back with the message below, i add my response too!

Please find enclosed response from our partner for your raised query.

Dear Partner

We have now gathered all information about this case.

We have to apologize for any inconveniences the customer had at time of pick up.

As we can see the customer booked the car category FDAR and received a FDAR (BMW 420D). BMW 420D will be a PDAR in future so that the customer was given an upgrade for free.

As you can see on the final invoice the customer had to pay for cross border fee only.

Kind regards
Jennifer Katzke

I trust this response is satisfactory and therefore we are closing the case.
However should you wish to continue your query any further please use the same ticket to communicate with us.

PS. For any further details you may refer to your specific terms and conditions which you already have.
For General terms and conditions please click on the link below:
29.03.2016 10:44
Are you serious with this response?
So the fact that i came to the counter and was told i have a mondeo when i booked a mercedes or similar is completely ignored?
The fact i had to barter and insist on my rights at the counter and be delayed for over 3h is irrelevant?
I eventually received a bmw420 because i stood up for what i booked, i put up with arguments and wasted time! I got what i booked for... Should i be thankful? I dont care if the bmw420 will eventually be a class above, thats irrelevant to me... I dont consider this a propper apology from the rental company and i stand by my statements that they are crooks and tried to defraud me... I WILL MAKE SURE SOCIAL NETWORKS KNOW THIS!
Dont even bother to reply...
29.03.2016 12:24 - Gosia

marc Has Earned 2 Votes

Marc B.'s review of BT Business earned a Very Helpful vote

Marc B.'s review of Avis earned a Very Helpful vote

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