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I bought a cover for my 2011 Ram Dakota ST via the selection tool on this website. The cover seemed like a good deal pricewise and cost. While the cover fit most of the truck correctly the front does not go over the front bumper as it should and as it does on the rear of the truck. Seems like there's more than enough cover on the rear (a little too much?) while the front does not have enough. CS told me via multiple emails that if I didn't have the original box then they won't do anything about it and I'd also have to pay the shipping cost. They also said something about it's a universal fit and "it is what it is: etc. Whatever! I won't be purchasing anything from this out fit again! It is what it is@!
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Marc,
We are very sorry that you are not satisfied with the product and service provided.
Please, give us an opportunity to assist you further with the issue and make things right!
Please, email me with your order number at chester.ha@carid.com, so I could check if I can facilitate the return process and offer you extra compensation for inconveniences and negative experience you had in this regard.
I look forward to your answer!___
Sincerely, Voice of a Client Department at CARiD.com