Marc A.

Optics Planet has the worst customer service of any company I have ever dealt with. Their shipping program is horrible! I will never purchase from them again. Orders are not received as promised. They make excuses saying they cannot guarantee the shippers they use to deliver on time. Items do not even their warehouse for a week to ten days that are in stock. They charged me $31 for expedited delivery service (guaranteed 3 Days) then sent it USPS. It has been 6 days and the package is still being sent back and forth between the same USPS locations multiple times. $31 shipping for a $37 item that I needed quickly and they take no blame! I purchased an item from a competitor that was approximately the same size and weight that was delivered in 2 days by FedEx for $17. When I contacted them regarding my shipment I got an automated response making excuses for their lack of service and was told they would not refund my 3 Day Expedited delivery fees even though it has been 6 days and there is no delivery in sight! I suggest everyone to shop elsewhere!