mara m.

FANDANGO-STAY AWAY FROM THIS "service"

You have the worst customer service (and by that I mean it is criminal).

Three weeks ago Spencer and I purchased tickets through online Fandango to see Spiderman. I never got the email with the ticket purchase. I was however charged the $17 for the tickets. We had 40 minutes until the movie started. I called Fandango and sat on hold. As my son wanted to see the movie, I purchased another set while still on hold. This set went through.
Still on hold we left for the 2:30 movie. Operator picks up as we are almost to the theatre. It's 2:31. She tells me she can't refund the cc purchase as the movie has already started! She tells me corporate would have to give me a credit and forwarded me the email she was sending to them. I should get a response in 3-5 days.

Nearly 3 weeks later they contact me denying my refund. No explanation, just that they understand I must be disappointed and hope I have a nice day.

I write back while still in disbelief. I explain the situation: they failed to send me the email with the tickets, they failed to answer the phone until after the movie started, they failed to address the refund in the time they said they would. They responded that they appreciated my clarification but still are "unable " to give me a refund or credit, despite my cc documentation!

I bet they do this all day. They are stealing.
I asked them to forward my complaint to management but do not expect to hear back.
This is the most unethical thing I have ever seen in a company that I would not describe as "fly by night."
BEWARE.