Mara B.

NEVER EVER EVER RENT FROM THIS COMPANY. From day 1 we have had issues with payments. Poor communication and poor automatic payment systems. Now as I write this they are telling us we are making up things that we have been told several times. They have been keeping $1134. 14 of OUR money since April 27th. We have reasoned, been patient and called Mainstreet Renewal several times. We were told initially that we would be overnighted then we were told that it couldn't be overnighted and then EMILY assured us on May 7th that it would be put into the mail ASAP. Well it's almost a week later and they still haven't gotten around to putting OUR money in the mail. You can never talk to anyone with any real power just people with scripts who give you the same illogical reasoning on why YOUR at fault for a faulty system and then holding money that isn't there. I've heard "You authorized the payment." Because stupidly enough I figured putting the last day of our lease was how to set up and automatic payment. I didn't realize that at the end of our lease they would "ignorantly through no fault of their own" authorize and additional payment that doesn't even makes sense.

This business is shady, unreliable and does not care what they take or what mistakes they have made to provide the worst rental situation We have ever experienced. It been my experience that ANYONE WILL TELL YOU ANYTHING TO SHUT YOU UP WHILE THEY HOLD MONEY THAT ISN'T OWED TO THEM.

They are trying to tell us now that it will come back with our security deposit. That's about ten different levels of illegal and fraudulent behavior. Apparently, they are incapable of refunds. They are incapable of stopping automatic payments when a lease ends and they've receive the last months rent. They are incapable of correcting mistakes that are caused by poor customer service and poor payments systems.

DO NOT RENT FROM THIS COMPANY.