We booked a car to be picked up in Veracruz Mexico. When we go to Mexico the Thrift car one of their partners wanted to over charge us 3 times the price we paid online to book the car to get a collision Damage insurance. We decided to cancel our reservation we call back home (to the USA) to cancelled it and also cancelled it abroad. 3 months later we were told by our credit card that they were not able to dispute the charge because RentalCars.com had not received any cancellation request. Ahahahah! This has been such a night mare.