I ordered a safety net and pad for the trampoline and after paying for it, I noticed all these negative reviews. I got nervous and emailed them that I wanted my money back before anything is shipped out. I didn't expect anything anymore after reading all these comments. But this morning, not even 18 hours later, I got an email saying it was cancelled and my money is refunded. Checked my bank and money is back directly too. I don't know if these reviews are ‘only' the negative ones and the positives just receive their stuff and don't write anything anymore. It made me nervous and I can't write about the products, but their response and willingness to cancel my order was 100% fine.