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I have made a booking on this website for accommodation in Miami. It was a private flat and the host never came. I was left with no accommodation. Booking.com was unable to get in touch with the host and said I wouldn't be charged for the booking. I realised they charged me and have been unable to get a refund for weeks, but they are ignoring me. Their customer service is appalling and I will never use this service again. I suggest you do the same.
Manon A.'s review of Booking.com earned 2 Very Helpful votes
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Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
