I have been waiting for my refund for more than 3 weeks now. Contact customer service use less giving me stupid explanation why I haven't received my refund because of technical error. Lair they sale counterfeit products. This site should closed down as they have failed to value there customers. Keep lying many more customer like me waiting for refund. I do not contact Zalando any longer because it's point less. They are doing illegal by keeping my money and I can't get resolve with them because they are lair so I now contact my bank to get the money back. People who still continue shopping with Zalando stop wasting your money. It's better to buy from Nike, Adidas and all the big brand from there online site where many offer 60% discount and refund within 2days and you have genuine products and peace of mind.