Mandy S.

I've been with Rent the Runway for barely 2 1/2 months and in that time they've messed up or mis- delivered all of my orders except 1 (which was itself a replacement order for one that they had messed up). Their customer service basically says they'll TRY to help and submit a request to fix things which doesn't even usually work. This time my order was time sensitive. I ordered my items over a week before I needed them. They don't proactively let you know things will be delayed and then even now my replacement order won't make it in time to the hotel I'm staying at before I leave on my cruise to celebrate my anniversary. They had said they would overnight a second shipment there that will not not arrive until 4 days from now at which point I will be on a cruise and can't receive them.
Every time is a problem. Every order has a delay. All of which I'm paying for the time they spend too figure it out without use of what I'm paying for.
Unreliable.
Terrible follow through.
My suggestion: go with one of the other rentals companies - I will be