Mandy M.

This is the worst customer support I have ever experienced in my life. I buy everything online and I shop for children clothing a lot, as I have 3 kids. My neighbor recommended Zara to me for my daughter some clothing. I ordered 7 items and the package came disshelveled and the tissue was wadded up in my box, and I received 4 out of my 7 items. When I called customer service, they told me they would open a "case" to review. So, to start, they didn't believe me and thought I was stealing from the CO. I then called back 2 weeks later to ask the status of the "case". They said it was denied as the warehouse said they packaged all the items. The customer service rep left a note saying she called to let me know, but I never received a call. I called back and spoke to a manager, who was equally as rude and nonchalant. The are "reviewing my case" still. I called back today, to have the first rep hang up on me, and the second rep said they were having "system issues" and assured me she would call me directly back. Her name was Chakevia. I never received a call back. I will continue to call until this is settled but I have never experienced anything like this in my life, so I want to continue to speak out until its resolved.