Mandy L.

I am from Canada. I ordered a bathing suit and the next day I received an email regarding a site Venus uses for taxes and duty. They charge 24.95 on top of shipping charges. It states that until the taxes and duty has been remitted, the order would not be sent out. The bathing suit was only 60.00 so I wasn't paying another 25.00 plus shipping for the suit. Not worth it. I called that day and spoke to someone who ensured me that he cancelled the order. I checked my credit card statement and saw they took payment anyway. I called back and spoke to someone else who said that unfortunately, the previous person tried to cancel the order but it had already been sent and they couldn't track it. She told me to wait until it was delivered and to deny the charges and have it sent back and if I hadn't received anything in three weeks to call back. It has been three weeks and still no package and still the money has not been returned. I called back again and spoke to an extremely rude person who informed me that there was no way they could have not sent it out (even though the email said it would not be sent out till taxes and duty was remitted), that I had to wait till it showed up (with no tracking they also couldn't tell me where it was), and I wasn't getting my money back until they received the clothes back. This is incredibly poor customer service especially since I had been assured by the one employee that my order had been cancelled. So I'm sitting here... hoping it shows up so I can get my money back. Will I use Venus again? Nope! And it's unfortunate because I have bought their clothes before and was really happy with my purchases. Not worth the headache.