Mandy e.

My Gov is supposed to be user friendly and efficient to use. It is far from that! After incorrect password attempt was suspended for 2 hours. Why does it have to wait 2 hours? When we now have a 6 digit code that can be accessed on your phone app (which incidentally only gives 30 secs to use!) - must be punishment from the government to stop being able to get on with you day (in time out for 2 hours) then when you log back in - you would think you are given a chance to try your password again or say 'I forgot my password" but no! Either of those 2 attempts say -"your account is permanently blocked - you must create a new account" then to that - you need all your important papers dragged out of your filing cabinet - so I breathe a deep breath and get them and start answering questions to link what service I need (c/link). But still no luck cause here come the questions
Bank details (Chk) super details (Chk) ATO and date of issue of the actual letter (Chk) oldest child name (Chk) and details (Chk) youngest child name and crn (Chk) now here is the trick booby prize question & remember if you don't answer - you can't proceed - what is the receipt number of the last time you called Centrelink? (OMG I didn't write down down as never though I would need to refer a last conversation with c/link)? Who writes this number and stores it in case you lose your myGov account? This is bureacracy gone mad! My only way to resolve this issue is to call the hotline (wait my 1 hr to get through and get assistance to get a linking code but caution, as u still have to go through all above questions again but with exception to that receipt number because they can see it, and low and behold before you link Centrelink; you have to unlink another service like ATO first, then once c/link is linked the adviser will tell you they can help you re-establish you ATO link and now you have to call them and then child support to get different linking codes again so those services can be re-established!

When c/link is linked then after a 2 hour time out wait; then over 2 hours to re-establish your MY GOV account - it then will take you all of -10 secs to confirm the child care centre enrolment where your children go to, simply so they can be paid through the child care rebate!

Or the hell is responsible for this system and why are our taxes being allowed to be wasted on such inefficiencies? How do the elderly people cope with this load of rubbish?

The people who approved this system for general use ought to be totally embarrassed and ashamed! As a consumer and citizen of this country; this is the worst I have ever seen In Terms of a government IT systems: c/link systems included!

I agree with other comments; if this were the private sector, no one would put up with b/s. The people who are in high paid government positions have an absolute responsibly to ensure our Taxes are not wasted on this type of rubbish; you have failed as this system is useless! You ought to be publicly shamed for your incompetence.