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Mandy B.

Contributor Level

Total Points
87

1 Review by Mandy

  • LegalZoom

3/23/18

I am going on 3 months of dealing with getting a simple last will and trust. It is almost impossible to get a hold of anyone without having to wait an hour, they constantly put your order on hold and then do not let you know what you need unless you call them. Then when you do get to talk with someone they can't help you because they cannot give legal advise. I have scheduled attorney appointments, which I had to wait 2 weeks for the first time because they are only available from 2-5 on certain days. I basically had to take time off work to get their phone call, then they called, the phone was disconnected and when I tried calling back they didn't answer. The second time, which I had to wait for again, I put in my paperwork just as the attorney told me to do and they still denied it. I WOULD NEVER EVER RECOMMEND using Legal zoom. EVER. I have a very simple last will and testament and they can't process it because my wording in a section doesn't pass their initial automated phase. DO NOT USE THEM!

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LegalZoom S. – LegalZoom Rep

Hi Mandy, we apologize for the experience you've had with LegalZoom regarding your last will. Our goal is to make every customer happy with our products and service. We want to resolve this for you. We will review your account & contact you directly. Please also feel free to contact a manager directly anytime via help@legalzoom.com.

Mandy Has Earned 7 Votes

Mandy B.'s review of LegalZoom earned 7 Very Helpful votes

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