I recently asked TopCV to rewrite my resume, not because I cannot, but because my career has taken various paths that do not come together well on paper. I needed the fresh eyes of someone who does not know me, to create a profile that makes sense and shows a path through 20 years' worth of career.
I received back a CV very similar to the one I handed over to them originally (which was not the point!), except the new one had tonnes of flowery adjectives' all thrown together in sentences that didn't really say anything at all. I was an English teacher, so grammar, spelling and basic construction of sentences is important to me. Sentences such as Excel at resolving employer challenges with innovative solutions, systems, and process improvements to increase efficiency, customer satisfaction, and the bottom line,' does not really mean anything and was not what I was looking for! Perhaps they meant to say that I am particularly gifted at paying attention to budget constraints and efficient at finding solutions that are cost effective? Another good example would be: Provide support and assistance in hiring capable candidates and delivering training to new employees in order to enhance organisational skills and productivity.' I work with engineers; no amount of induction training would result in their suddenly acquiring organisational skills! But, by far the best was this little diamond; Headed the health & safety committee and developed policies and procedures to prevent possible injuries, illness, and contamination from improper hygiene', what on earth does Headed' mean? There were so many glaring errors and it was clear to me that sentences were simply cut and pasted and I do not believe that the person who wrote my CV ever read my original or paid attention to my comments and requests.
I was very unhappy with my first draft and said as much, I started out marking it up with red and then decided there was more marking up than actual text, so I changed my CV to make it a little bit easier for them and re-submitted it, with point by point comments on every paragraph. I was most unimpressed to re-receive my first draft with no changes at all back again a week later! By now, I had been messed about for 2 weeks and some of the opportunities I was interested in, were expired.
I did get in touch with TopCV and after a conversation where I laid out my irritations and asked for a refund, was told via email that I will only be refunded a small percentage of what I paid! I am beyond annoyed at this company, because anybody, no matter how intellectually challenged could take one look at the CV presented to me, twice, and know that there would be no way that I could present that CV to any prospective employer. Do not trust this company with your CV, you really would do a lot better to write out your own.
Having looked on this site, I now see there are many others with exactly the same experience as myself. I am preparing the documentation to take this company to small claims court so that I get all my money refunded. It is the easiest court process, costs very little and will ensure they do not continue to get away with bad refund behaviour. At the end of the day they are stealing your hard earned money so please take action!