I purchased a VC unicorn key ring to be used on my phone case. I was very disappointed when it wouldn't stay stuck... After talking with VC, trying the different methods to adhere it. I contacted them and after send photos. They have agreed to send me a replacement. Which is very very appreciated.
Hi Mandi! Thanks for sharing your feedback, we do offer some suggestions on how to apply the ring as they will typically help! If not, we just ask for a photo of the ring to see if we can see any visible reasons why it is not adhering and we also forward them to our team for future product development :) Once we receive the photos we are happy to set you up with some assistance in the form of a replacement.
I was nervous to order. It's a lot of money to spend over seas. The bags have are worth every penny. Beautiful high quality and absolutely perfect replica! The customer service is wonderful. I've made a few mistakes with payment and it's always corrected. I will continue to order!
Hi Mandi! Thanks for sharing your feedback, we do offer some suggestions on how to apply the ring as they will typically help! If not, we just ask for a photo of the ring to see if we can see any visible reasons why it is not adhering and we also forward them to our team for future product development :) Once we receive the photos we are happy to set you up with some assistance in the form of a replacement.