manda l.

I have recently been conned by this company- I ordered what I thought were two pairs of Ugg boots for my daughter, it was only when I got a reply saying their on line server wasn't up and running to take my credit card payment (for a couple of days) which made me do further checks- this is not a genuine Ugg stockist, they do not have any phone number for customers to call, only an email address.
I emailed them straight away and asked them to cancel my order, I rang my vredit card company who said the transaction was pending to be paid to 'Wholesale Club' (not uggaustralia!) I was told they could cancel my card however I need to contact the seller to ask them to cancel the payment. I searched for the website and surprise it had gone down...(so how could I contact anyone?). I then got an email from them to advise one of the colours was unavailable and I asked if I wanted an alternative- I replied saying I wanted a refund/ cancel the order (I also mentioned the fact that they are selling Uggs fraudulently and that I would be reporting them to trading standards), I then had a reply saying ok a refund will be arranged - today I rang the credit card company and guess what!. No refund! The adviser also gave me another name for the company- ZHI$#*!ONG SHANGMAO!
I will continue to battle with them to get my £166 back, do not order from them please!