I had placed an order on 21st Jan 2014, even after 10 days when I did NOT received the order I called up the helpline and raised an issue stating that the order was showing "Under courier" for past 8 days. Being from a metro I knew it would not take so long to get delivered but they kept saying you will receive the package tomorrow, by evening, by morning etc. I had to follow up with them four time till they FINALLY admitted on 5th Feb 2014 the order was LOST in transit. This is the second time I have seen this happen personally. Will never be ordering from them again.