Malorie L.

In december I was suckered into their deal of being a new customer you get 75% off your first order. I ordered myself boots and they made me put my email address and billing information and how I would like to pay. I put through paypal and it is connected to my credit card. I was charged $15.69 for the pair of boots and happily paid that charge. Now fast forward to today and I notice I am getting charged through Paypal which is through my credit card an additional $39.99 monthly charge that I never authorized JustFab to take?! Never saw anywhere when I was purchasing my shoes that they would charge me for that. They are scammers and very deceiving. I tried to look on their website for a way to cancel my account and they only was it to call the phone number listed on their website. Called that number and they gave me a list of 10 plus promotions with their site, never got into contact with an actual Representative, they redirected me to a different phone number I had to contact and it was related to State Farm Insurance...
By that point I had contacted my credit card company and was on the phone with them filing a dispute against the unauthorized recurring charge. While on the phone with my credit card company I found a "live chat" available on JustFab's website and I tried talking to representative to cancel my account and refund my money. They were unwillingly to cancel my account nor would they refund my money and I had to threaten them that I was on the phone with my credit card company while chatting with them and I will be disputing that charge and was informing my credit card company they were refusing to cancel my account. Once I mentioned that they happily canceled my account but with no refund but my credit card company will be getting me the refund.
Do not waste your time with this site.