malini k.

I ordered furniture from Joss & Main because of previous good experience with Wayfair. I ordered on 24th September. The next day, 25th of September, I canceled the order. Their website clearly states that order can be canceled anytime before it is shipped. I got a notification on 28th September that my order cannot be canceled. I spoke with India Potter at the company. She said that although the website says order can be canceled before shipment, they do not follow it. They shipped it on September 28th despite a legitimate cancelation. I will be disputing the credit card charge and have instructed Fedex not to deliver the package to my house. It is strange that they are so desperate for business and follow shady practices. Please beware before placing any order with them.