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UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star.
Apparently I'm used to much better customer service in Australia. Usually In my experience vendors would attempt to work with customers to achieve an agreeable resolution. I haven't been offered a shred of assistance really. Not at all worth staying up until 1230am to contact you guys for.
Tip for consumers:
Don't expect any post sale service.
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Maleen,
We apologize for the issues you have experienced. I have emailed you directly to see if we can come to a resolution and better your experience.
Paul S.
CS Manager