Malcolm S.

LightInTheBox.com offer the worst service I have ever witnessed. I placed an order back on the 4th April 2020.
3 days later they asked me for a further payment for another 2 products which I immediately gave them via Paypal although it took them over a week to connect with the payment despite the fact that we all know Paypal sends a notification to both parties to the payment! No excuses accepted there.
The items did not actually leave their premises until the 30th April 2020 so 23 days later so what the F*** were they doing for 23 days I ask myself. They said they are very busy and it takes that long to prepare the products for shipping... Crikey that must be a record! And then the products didn't leave China until the 7th May (seven days later!).
God knows where the products are now as there is no further information on the tracking info. Perhaps the plane has got lost in space running away from China's Covid-19 virus! Hahahaha!
The company is a complete joke. The website is also a disaster as very often nothing connects to what you are trying to achieve. Example: I ordered some Apple watch bands initially about 5 or 6 and a bit later I bought a further two but could I add them to my existing order NO impossible. Even they could not properly connect the two and it took them a further 7 days to link the two orders and collect the extra funds from Paypal.
Another annoying feature about the website is that they keep sending emails about items I have no interest in and despite several attempts to stop them emailing me all this rubbish they don't do anything about it.
I though that some of the Apple bands looked quite nice and the prices compared to Apple were very reasonable. Sadly I cannot even tell you whether the products I bought are any good as having ordered them on the 4th April and now it is the 12th May and I still have not received delivery. Disaster! Who knows whether I ever will receive the items so possibly another 110 down the drain.
So much for the great thrusting economy of China... more like it has disappeared down a hole in the ground never to be seen again!
User's recommendation: DO NOT EVEN THINK OF BUYING FROM THIS COMPANY!

Today 13th July 2019. Their website is malfunctioning as it told me 3 times that my purchase had failed when in fact it had not and took my money three times so something very amiss with the system of payment... a disaster. I complained by email about the website and a lady responded with 'sorry but you must sort it out online as it is all automated'. I responded and said I had not received any email to say I had bought anything so have no order number details for reference purposes, so how do I revert anything if I have no reference of any purchase? They need to get somebody who deals with the online business to sort this mess out. I said I would post a very bad commentary about their 'company online operation' and there don't care attitude towards customers if they didn't respond and compensate me which they haven't, hence this bad review!