I ordered a simple 5 pound psn card from the site. Being promised 10-15 minute to deliever to my email, and only costing 6 euro, I figured it was a good deal. However, when I ordered it, what I found in my email was a 'request' to verify that I had indeed bought the item (even though I bought it through paypal which verified that very thing. Not only that, but the verification consisted of me having to fill out a PDF file with personal details, take a picture of my ID card AND a picture of me holding the ID card.
For starters, this rediculous policy should be known to you BEFORE you buy. Of course, I didn't want to waste my time doing this, and so I tried contacting them by going to their online customer service. I was only greeted by a long que which after 2 HOURS of waiting, I was still in the virtual line. At this point, I got fed up. I opened a dispute with paypal, and I sent them an email that I had done so and that I request a refund immediately due to their incredibly idiotic policy.
To their very little credit, they replied shortly there after offering me apologise and excuses as to why their policy is necessary, and then they told me that they will bypass the policy and give me the code if I wanted, or offer a refund (what's the point of the policy if it can be so easily bypassed then?)
I opted to get the code which I did. But needless to say, I won't be buying from there again. Its a waste of your time, and a hassle. there are far better sites out there. Remember to do your research before buying from a site, if I did I wouldn't have ended up in such an annoying situation.