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1 Review by Maitreya

HeliumSocial

HeliumSocial

12/10/16

While their service was satisfactory, the person on the phone who talked me into purchasing their $149.99 social media posting package led me to believe I could cancel any time. I made the mistake of not carefully reading the cancellation terms and conditions on their website. After falling into some minor financial hardship, I requested cancellation 6 days before the next payment. Then they sent me a link to their terms page which says you must give 30 days notice, which is rather long.

While I was happy with their service up to that point, it seems like something their sales staff should make clear at the beginning. Otherwise they did deliver the service satisfactory. Goes to show you should always double check the written terms to make sure they match what you are told on the phone.

Tip for consumers: Make sure to double check the fine print on the terms and conditions page on their site!

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