I made an order and never received it, first time i contacted them they told me they already sent the order and no one picked it up so they re took the order so they have to send it again i kept witting for the order for 2 months and no one contacted me i sent an email to the company and they told me i have to pay again to receive the order that was not acceptable i already pied for mt shipment and the order and they refused to give me refund! Order #*******
The customer was sent their item and it was not signed for on delivery. All customers are aware that the items are sent recorded signed for delivery via Royal Mail. In this case the item was not and a re-delivery was not arranged by the customer. Therefore we can not be held responsible for the parcel not being signed for. When we received the parcel back with proof the item had been attempted to be delivered. We did not re-charge the customer on the price of the item. We had to re-send the item out in which we charged the customer the shipping fee ONLY. We understand the customers concern however we do advise all customers to make sure they sign for their parcels. The item was signed for by the customer and kept. Therefore no refund was necessary.