Mairi M.

Bought and Iphone - delivered in December 2020 5 months later - black death screen. Phoned Very - asked to send it back. Returned it to them on 20th May. Phoned s week later for update - no news. Text on 28/05/2021 We're currently processing your refund. Waited and no communication or refund. Called today and they are saying they have sent it to Apple yesterday for assessment. So - no refund and no phone and could end up with having to pay for repair. I asked for a copy of the warranty and they don't have one apparently.
I have been told that it will take 21 working days from the day it went to Apple which is a month since the phone went back. I have asked the customer services to send me a timeline of where my phone has been since it was sent back. Of course, the e-mail received has no such detail.

How do I know what has been done to my phone since they received it?
This is by far the poorest customer service I have had. I will not buy from this outfit again and would advise all to steer clear.