maily m.

Probably the worst store policy ever! I purchased a $200 westport doll house for my niece. The house is less then a year old and she is 5 and prob played with it 4 times. The whole inside collapsed and is not fixable. I contacted customer service and they informed me that they have a 30 day return policy and there's nothing they can do. I asked to speak to a manger, was literally on hold for 20 min and got no one on the line. The phone got disconnected (how convenient) So I call the store from where I purchased and again they explain there's nothing they can do. I'm sorry but if you pay $200 or more for something it should last for more than a year!

I never heard of a company not honoring their products or standing by them. Clearly they don't believe in their products which is why they don't care to fix or replace a defective item. I highly suggest you don't buy anything from POTTERY BARN KIDS especially if you want your children to actually play with it and enjoy it for years to come.