Mai L.

I am a VICTIM... just as you all. They tried their bait and switch on me by delivering the Samsung QLED 75 inch TV instead of the LG OLED 77 inch that I purchased. My husband and I saved, saved, and saved for this TV and bought it as a Xmas present for ourselves on 12/17/19. They charged me $4199. 99 and promised expedited shipping (7-10 business days), white glove delivery service, and 2 6-ft HDMI cables. A little later about this delivery.

After placing my order for a less priced TV, the "owner" called me and "up-sold" me just like everyone is saying. I fell for it and agreed to the more expensive TV. 2 weeks went by after that conversation but afterwards nothing... no email, no call AND I was promised an email with shipping information a few days of placing my order. After 3 weeks I called and was told I would receive the TV within a few days. That came and went and I waited another week. I was really trying to give these people the benefit of the doubt. Finally, on 1/15/20 I called and was assured the TV would arrive within the week.

So, delivery day was today and guess what? It was the Samsung 75 inch TV! I took pictures of all documentation afforded me as well as the UPC on the box. Furthermore, there were NO HDMI cables to speak of. The delivery guy was so empathetic we tipped him $20 and he kept apologizing. Of course we told him to stop that and we refused the order! I later disputed the charge on my card. THEY ARE BAIT AND SWITCH just like what you all have been saying!

PLEASE STAY AWAY for the sake of your sanity and money. I am still just reeling from the emotional impact of my experience with this company. I swear I have lost sleep over this! DON'T DO IT AND DON'T BUY!