Mai K.

Just got off a call with Motosport and wanted to express my disappointment. I ordered a pair of Dainese gloves yesterday and entered the correct shipping and billing address. However, after I confirmed my purchase, for some reason, the address had changed to one in Texas. I have never ordered from Motosport before so I don't know what happened here. My assumption is that the system overrode the address I requested and pulled a very old (at least two years old) billing/shipping address from my credit card history that has since changed.

I called within the hour to change the address to the correct one while it was still in the warehouse to avoid a fee. The customer representative assured me that the change had taken place. I checked later that same day to make sure the shipping address had changed. At that point, the order had already shipped out, and the next customer representative that I talked to said the change never went through even though it was on record that I had called in to request it. He then said they would have to file a ticket to reroute. He asked me to call the next day to confirm the change.

So today, I called to confirm, and the third customer representative said I would have to pay the rerouting fee! For an order that I had inputted the correct address for, and when I realized it had somehow changed to a completely incorrect one, had done my due diligence and called to change within that same hour of ordering prior to shipping!

I appreciate that the customer representative offered to pay half of the rerouting fee, but I honestly feel as though I should not have had to at all.

I have never ordered from Motosport before, so there should not have been an address that would override the one I had put in. I called to change the address prior to shipping and this wasn't done. I was still made to feel partially at fault after explaining all this and had to pay half of the ridiculously-priced rerouting fee. So as a first-time customer, I was quite disappointed by how this situation was handled.

EDIT:
I received an email from Motosport apologizing and saying they will not charge me for the reroute. They also gave me a $10 gift certificate to give them another chance. Thank you for listening to what I have to say. That being said, I don't think it was a good business practice for Motosport to delete this same post from their Facebook page. That they tried to censor a negative wall post rather than publicly apologizing and responding to me ends things on a bittersweet note.