mahmmoud s.

Don't ever buy KitchenAid brand and don't ever shop for appliances at Lowes. I bought a KitchenAid stove range in Dec 2021 it stopped working after one week the oven was not getting the temperature beyond 150f I went to this Lowes store and asked them if I could exchange it to another name brand model. They said per appliances return policy it is 48 hours only return policy. I asked why wasn't this communicated with me at the time of purchase he answered that it is my responsibility to find out and search it on the Internet and they scheduled a technician after one week of my call. The technician ordered the ignition module that the stove needed but it will take one month to arrive.

I called kitchenaid to see if they will replace it to another model after numerous phone call I called their executive office and they said my only option is to wait and there is nothing they can do for me.

I paid $1500 for this stove and yet it is sitting in my kitchen for almist two months usless can't even use after one week of buying it.