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1 Review by Maher

HotWire

HotWire

9/18/18

The superviser named Andrew at nights on september 19th 2018 doesn't know nothing...he is absolutely no help....i booked a 3.5 star and they gave me edward village in richmond hill ontario for 109 which is clearly not a 3.5 so called this andrew character answered and changed to another horrible hotel which is suppost to be a 3.5 star again called park inn for 115 which in my.eyes worst then the first one. Take in that on top of that i beem booking 2 queen.beds the whole time. So i finally get him to cancel that and book a 3rd room at this point hes telling.me exactly which hotel im getting so he offered me the sheraton in richmond hill for 209 dollars so i agree its 1 am at this point on the phone with this guy for an hour already...so i tell him to book it and guess what he tells me ....all of a sudden he tells me.its going to be 230 dollars (20 more dollars) cause i want a double bed after he just said 209....at the end i was so fed up i just paid the money and said forget it....horrible the man has no customer service skills ....never again

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