Received an email stating that my flight was canceled due to the airline not traveling to that location due to the covid 19. Had to change airlines and was charged more. I wasn't able to get a refund but a credit. I had spoken to 6 different CSR and everytime I would ask them why the change the would hang up the phone. And when I would call back and ask to speak to a supervisor, they would tell me they are the supervisor. I do not know what kind of business or CSR you are running but I have to say that this was the worst service I have experienced in a long time
All 6 the CSR I spoke to all had a foreign accent yet they claimed they were all in Nevada???