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I returned almost $800 worth of merchandise in perfect condition from the U.S. it cost me almost $100 to return it. Because it apparently arrived a couple days past their cut off, they are refusing to refund my money. The merchandise I did keep is cute, but it fell apart within one or two washes. Their return policy and customer service is terrible- they DO NOT CARE about their customers.
Maggie G.'s review of VRG GRL earned 22 Very Helpful votes
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Scam of a company - followed their directions to send back for a refund and they said it would...
Hey Maggie,
We are very sorry to hear this. As we have a 14 day returns policy for refunds which is advertised on our website, we were unable to offer a refund for your return as it did arrive outside of this time frame, however instead we issued you with a gift voucher for the cost of the items you returned which you can use on a future purchase. Our gift vouchers never expire, so you can take your time to use it on a future purchase.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon. Thanks a million X