Maggie F.

Hi I just wanted to give some people advice if they have booked with ESKY and still waiting for a refund.
I booked with this company back in March 2020 and after 100s of emails and the worst customer service I have ever received I finally got my refund.
Not through ESKY as I had enough of them lieing to me.
Firstly I never even received a boarding pass, secondly they told me at first they would refund and then said due to COVID that it would take longer and since then I have had a standard reply that airlines are not refunding.
I asked this company on numerous occasions for their name of their CEO department and legal department and they failed time and time again to answer me. They really do not care about their customers.
I complained 7 times to the complaints departmentnd never got a response.
I emailed them over 100 times and not even an apology.
Plesse go direct to the airlines or do a charge back.
I got my money back in 5 days from both airlines both saying sorry that this company failed to refund.
Now they will reply to this with a standard email saying something like they could not proceed and their hands are tied but to me personally this is just an excuse to not refund.
Dont spend hours chasing them as they wont respond just go direct to your airline.