All the horror stories are true. First they pretend like they work for Google or are somehow endorsed by Google for SEO, which is false. They only passed some training courses for paid Google Ads, which anyone can take. For SEO they are a fraud. They take your money claiming to raise your ranking for your web site, but instead they build low quality spam web pages to compete with your own web site. Even that doesn't work (these spam pages don't rank either) other than to get your site marked as manual action / web spam by Google because these spam sites are linking to it. When you want to cancel they have people call or email you sometimes 5 times a day for weeks or months to try to convince you to stay no matter how many times you say no. They charge your credit card thousands of dollars in advance charges for future months if you cancel. Had to change my credit card number. They still won't stop calling and saying they can get results if I pay more!