Maeve M.

I've booked three different trips through Home Away. One of them was fanstastic - great property and ethical renters. The other two have been a living nightmare. The renters from our other two trips were just downright liars, thieves and scammers. They both took our deposits with absolutely no proof of damage or any receipts that proved they had services rendered. They both claimed dirty footprints were left on the walls. I don't know about you but I use magic eraser and that solves the problem. These people have to have the entire room repainted and then charge us for it. They also each tried to charge us $50+ because we left a few dirty dishes in the sink. We settled the last dispute we had in 2015 only because we left a horrible and truthful review about the renter. His business suffered so greatly because of our review he decided to give us our money back. The people we are dealing with now have not responded and we have filed complaints with HomeAway, the BBB and reported fraud to our bank. HomeAway allows people to rent their properties on their website who are extremely unethical and do not engage in best business practices. If I damage something or break a rule I will gladly own up to it and pay what is fair. But when renters make up lies, take my money and show me absolutely no proof (pictures, receipts etc.) I have a hard time coming back to this site ever again. There are too many other ways of renting properties. The amount of time it's taken me to file complaints, close down accounts because of fraud and deal with the incompetencies and bad business represented on this site has been frustrating. Good-bye HomeAway!