I booked with Cancelon for the Superbowl 2018. I paid in advance for a room at the Hilton 10 mths ahead of time and received my confirmation. I called them every month to make sure my confirmation was still there and was reassured it was. Cancelon put me in a Comfort Inn and told me a week before I departed. It was too late for me to get a room elsewhere. They ruined my trip and birthday weekend. I will never use them again, and hope this reaches people considering uses them in the future. I contacted them several times after for a partial refund out of good faith with no response.