Madison K.

They are refusing to cancel my order. I emailed them multiple times over the last week and they do not respond, so I went to their instagram. I politely asked for a phone number to call. After that one response, they immediately blocked me! I logged onto my other account, and I said if you block me again I will have no choice but to go to the BBB and other sites since they are refusing to help me. They said "threatening us will not end well". Well! If you helped your customers, we would not need to threaten to take action! They then said they blocked my other account for harassment. I'm sorry, but commenting ONE TIME asking for a phone number is not harassment! They ended up blocking my second account too when I asked them to refund my order. I had to create another account, and they said they filed a police report against me for "stalking". LOL! If they had just helped me when I asked, there would be no reason for me to try to continuously talk to them. They said I'd be getting a letter in the mail about the police report. Funny thing is, they do not have any of my real information including name, email, or address. And they would know this if they checked their emails from me! So they either filed one against the wrong person, or they lied. Either way, they still refuse to refund my order (which goes directly against their own policy. They state in their FAQ that you can cancel and order before it ships). So I wholeheartedly believe they are trying to scam people out of money. I do not want my order because of their terrible reviews, and when I try to cancel it they refuse. I am just going to file a complaint with the FTC and also go to my bank for a refund. They can deal with it.

StubHub will scam you out of your money if they get the chance. This company is currently trying to scam me out of $350. I am in the process of talking with my bank to try and ensure this doesn't happen.
Awhile ago I listed some hockey tickets for sale as I could not go to the game. No one ended up buying these tickets, or so I thought, so I gave them to a friend. The day after the game, I get an email from StubHub saying my tickets did in fact sell, and that because I gave the tickets to someone else and the ticket buyers could not get into the game, I would be charged $350 in fees. Here is the problem, StubHub is supposed to send you an email once your tickets have sold, but I NEVER received an email saying this.
StubHub then told me that the tickets had apparently sold on 11/10. When I checked my emails, I had zero saying the tickets sold. But I did have an email on 11/26 saying the listing for my tickets would expire. So, SIXTEEN days after the tickets apparently sold, I receive an email saying the listing is about to expire? Makes no sense.
When I brought these issues up to John in executive claims, he completely blew them off. He told me that I should talk to customer service (even though they had not responded to my emails and could not help me). However, he did address the fact that I never received an email, and told me it was probably just a glitch in the system. He said, despite the fact that I never received an email, it was still my fault. I relied on the fact that StubHub tells you they will send you an email when your tickets sell. I checked my emails consistently, trusting them to keep their word and send me an email. I received nothing, yet it is my fault.
How do I NOT receive an email stating my tickets have sold, but I receive an email 16 days after they claim they sold saying the listing is about the expire? How is this still my fault?
I am currently in the process of talking to my bank, as stated before. I am a 17 year old girl living on my own. It took me months of saving and working over time to try and see this game and treat myself. Now, I am being scammed out of $350, something I cannot afford. StubHub is just another big business looking to screw over the little people. Please learn from me and do not waste your time or money on this company.