StubHub will scam you out of your money if they get the chance. This company is currently trying to scam me out of $350. I am in the process of talking with my bank to try and ensure this doesn't happen.
Awhile ago I listed some hockey tickets for sale as I could not go to the game. No one ended up buying these tickets, or so I thought, so I gave them to a friend. The day after the game, I get an email from StubHub saying my tickets did in fact sell, and that because I gave the tickets to someone else and the ticket buyers could not get into the game, I would be charged $350 in fees. Here is the problem, StubHub is supposed to send you an email once your tickets have sold, but I NEVER received an email saying this.
StubHub then told me that the tickets had apparently sold on 11/10. When I checked my emails, I had zero saying the tickets sold. But I did have an email on 11/26 saying the listing for my tickets would expire. So, SIXTEEN days after the tickets apparently sold, I receive an email saying the listing is about to expire? Makes no sense.
When I brought these issues up to John in executive claims, he completely blew them off. He told me that I should talk to customer service (even though they had not responded to my emails and could not help me). However, he did address the fact that I never received an email, and told me it was probably just a glitch in the system. He said, despite the fact that I never received an email, it was still my fault. I relied on the fact that StubHub tells you they will send you an email when your tickets sell. I checked my emails consistently, trusting them to keep their word and send me an email. I received nothing, yet it is my fault.
How do I NOT receive an email stating my tickets have sold, but I receive an email 16 days after they claim they sold saying the listing is about the expire? How is this still my fault?
I am currently in the process of talking to my bank, as stated before. I am a 17 year old girl living on my own. It took me months of saving and working over time to try and see this game and treat myself. Now, I am being scammed out of $350, something I cannot afford. StubHub is just another big business looking to screw over the little people. Please learn from me and do not waste your time or money on this company.