Madeline R.

I was buying a suit for my boyfriend for race day and I need it for the 10 November, before making my purchase I contacted ASOS to confirm that it would come in time for the event before paying for it, they told me it would be there before or on the 9 November. So I made the purchase, its was a day later and I never received a email to confirm that it been shipped so I contact them again ASOS told me it would arrive on time. It was the 9 November and it never came I contacted ASOS at 4pm and asked them where was my parcel they told me it would be delivered that day between 4 and 10pm at night and of course it never came. It was the 10 November and still no suit my boyfriend had nothing to wear for Raceday and had completely ruined the whole event. When I contacted ASOS AGAIN they told me it wasnt coming till the 16 November? A whole week later but told me the day before that it would arrive on time, I asked for refund they refused until I got the parcel but I decided if the suit fit that I would still keep it. Well I never even got the parcel the only that turned up was the tie i was missing the suit jacket, vest and pants and when I contact ASOS about the missing items on the 18 November they sent me other tie after clearly stating that I ONLY RECEIVED A TIE and was still missing the other items. They sent me another email saying they were sending a replacement straight away and I would receive the suit soon. But then got I email from PayPal saying they refund the suit jacket, pants and vest, but not the tie i was confused. Anyway the next day they emailed me to tell me they were out of stock so they were giving me a refund that I asked for weeks ago. I went through all this stress for nothing hands down the worst experience ever, I thought I was doing the right contacting ASOS to make sure I would get my order they promised be not once but 4 times but clearly I was wrong they just lied and told me what I wanted to hear so they didnt have to deal with it. I will never buy anything from this company again and if you are expecting to receive the items you paid for then you will not purchase from this company too.