Ma C.

My husband & I have used Airbnb for years. In the past we can say the accommodation we have used has been quite good. We have been quite disappointed with the properties in the last couple of years as they have been generally inferior.

We are currently staying in a house in Iceland. This property had numerous good reviews. The cost to us was considered to be on the top end ($600 AUD per night)
We have five in our family & we expected to find a lovely property in good condition for this price. Unfortunately the property is in very bad repair & has so many problems that need attention.

We are now not trusting Airbnb listings. It is too difficult to resolve any issues & there seems to be nothing that can be done in our situation (which is grocely overcharging for the condition of the property). We are comparing this home to others we have stayed in in Iceland so we understand the cost base of this country.

Airbnb needs to stand behind the properties they are making so much profit on & make sure they are of suitable standard for what they are charging the customer. I also note that Airbnb appear that they do not reufund their own margin if the customer has a refund owing?