Mable R.

I was a dedicated buyer for 5 years for my growing collection. Then I purchased an LV Artsy. After a 9 week wait my bag arrived. The handle was so poorly made I couldn't use it. I let them know of the deficiency immediately and they proclaimed they will not produce this bag anymore so there is no option to exchange for a proper one. After going back and forth, there was no resolve. A year later I see they are still selling the Artsy. When I contacted them they said there's nothing they can do as too much time has gone by. They offered for me to repurchase the same bag at 50% off, which they thought was a very generous. I've spent a lot of money with this company and felt undervalued and so, I do not recommend them.