M A.

I have bought from this site several time, I really like their dresses and have never had an issue getting it shipped to me internationally. However, I just made a purchase recently and received an email that I needed to verify my information by sending a copy of certain information from my credit card statement. I'm sorry but no for all the following reasons:
- This is something you have never asked for before. If you have changed your policy, you need to state this before the purchase and be transparent so the customer can have a choice because this is an inconvenience to say the least.
- Who asks for a copy of a credit card statement even if I blur out all the rest of the information you are not asking for. I buy dresses from you. You are not doing my tax returns. You want to verify my information, find a better way that doesn't make me feel more suspicious of you than you are of me.
- Why do you assume everyone will just have a credit card statement handy just in case. If you have a bank abroad, you might not have all the required information in one place or even in English. I will certainly not be running to the bank for this just for this order. You need to have alternative means of verifying unless you are fine with losing your international customers.

This experience was honestly very disappointing. I canceled my order because I won't deal with this kind of service.