I came across this website about a year ago as they had cashback for a store that no other cashback website offered. I created an account and started receiving emails with the bonus cashback offers which were amazing. It took a while to be able to catch them as they were limited quantities but I made quite a few orders and received a lot of cashback without any problems. I am very careful about cashback websites terms so I told the rest of my family who lived with me that I have an account open so no one else should open one. However, I told my sister who is married and lives out of state to open an account as I had made $100s of dollars in cashback. She had been using it for a while and then she came to our house to visit. While here, she used my computer and placed a couponcabin order. Couponcabin closed both of or accounts and claimed we had violated the terms of using multiple accounts under the same IP address. I told them to look up our accounts and youll see that were in different states but they just send back the same email that I violated the terms with multiple accounts. When I responded again, they didnt even answer so I looked for a phone number to call them to sort this out and now see that there is none. What reputable company wouldnt have a phone number for customer service? I am extremely disappointed that they are not hearing me out that we are two different people who dont live together at all and she just happened to once use my network not with the intention of circumventing the terms. Only now did I see that lots of people have experienced this too.
CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when accounts are identified as trying to get around these rules, we have no choice but to close those accounts.