Lyt C.

I ordered from this company, and I was sent the wrong color. I called and after hitting every prompt to get someone, I finally left a message. I received a call back, and I was sent refund instructions. Not only did I have to pay for the return, I also was being charged a 30% restocking fee, and was then told I could not be refunded because the Pennsylvania's Health Regulations does not allow them to give refunds on hair pieces. I asked them to send me the "health regulations policy" that they are referring to, and of course I got did not receive a response. I then sent another email letting them know that I had not gotten a response... again, no response. I finally called and to my surprise someone picked up. I gave her my order number and told her I wanted a refund. She stated this regulations policy again, and so I asked her to email me the policy so that I can review it. I was placed on hold for 10 minutes, and then finally a man got on the call and said that my refund will be processed. I will never order from them again, and I urge anyone who is being challenged on their refund to be persistent and call them on their BS.