Lyn T.

Used their service this time, quite expensive for UK visa processing. Their website instructions for payment and rescheduling is confusing, so I ended up paying twice as initially they said, to reschedule, the payment needs to be cancelled first. I requested a refund. They said 10-15 days,
Multiple emails back and forth, and remained unresolved. I called my bank and asked them
To cancel that payment.
Easy to get our money but when refund is needed. Just awful process.

Also, I am not sure why they charged so much for bronze package when all it provides if someone to check documents which anyone can do, take biometrics and and next day air UPS. They can't provide advise on what documents are included anyway, so what's with the horrendous pricing? All that for 400 plus dollars. Wow.

It's unfortunate that a lot of consulate are using their services.