Lynn s.

Before I placed my order with Ali wigs, I reached out to their customer service to inquire about their return policy. This was my first time purchasing a wig and I wanted to make sure sure that if I had any issues with their product that I could return it for a full refund.
Forest, their representative, took a couple of days to respond (they are in China) and said "absolutely, no problem, let us know what the problem is and we will issue you a refund".
The wig arrived and it didn't look like the cut in the picture AND it was a straggly as my own hair. I reached out to Forest and after a couple of emails back and forth, his offer to me was for me to send it back and they would add more hairs... really?... I kept declining, saying I just wanted to send it back, but he just stopped responding.
Please do not purchase anything from this company.