Lynn M.

I had my debit card information stolen months ago. My bank called to asking if I placed a large order with HSN for close to $800. I had not - someone from out of state stole my information. The order did not go through, thankfully, but the debit card had to be re-issued and I went through the hassle of canceling the card where it was registered, waiting for a new card, etc. Fast forward many months... I call HSN to place an order for myself and was told I could no longer receive shipments from HSN due to the previous credit card issue. I explained that someone had stolen my information and now I had a new card, but they informed me that my ADDRESS was now on a list and they could not accept orders from me! I told the rep this was completely unfair and that I should not have to suffer the consequences because someone stole MY information. She wouldn't budge, but said she could have someone from 'verification' call me to discuss this matter further. No thanks. I will not go through this again, explaining the situation a second time just for the privilege of shopping with HSN. Not worth it - there are plenty of other places to shop.