Lynn M.

I have been a loyal customer for over 10 years. I even converted several people including family. About a year and a half ago I began experiencing problems. Orders would take a week or so to process, coupons wouldn't be applied unless I called to question it, shipping took a ridiculous amount of time. I complained several times to seemingly indifferent employees who always had a excuse. The order I placed 2 weeks ago will be my last. They charged me shipping AGAIN when I had a free shipping coupon. I had to go online to chat. It was refunded. However, the next day I was charged for the entire order again including shipping! I called to question this! A very nice female with a ND accent said she had to forward it to accounting. I asked that they return my call the same day. They did not. 2 days later when I called I had a foreign CSR who said they would call me. I asked for a supervisor. She seemed polite but defensive. I was told that I had to fax in my bank records showing the 2 charges. I told her I was upset that I had to do the legwork when clearly they had a record of double charging. Pulse no one called me to tell me I had to do this in the first place. I told her to pass on that I will not be returning. Instead of worrying about losing a customer she simply said ok! I then looked up the company online and found out they had been sold to a company out of Chicago... That explained everything! Bye bye values! So just as I told many people how wonderful this company was, so shall I be recounting my bad experiences to just as many if not more people. When will businesses learn that customers ARE your reason for being in business?