Lynn M.

Purchased a flight and cancellation insurance. Unfortunately, my father became ill (which is already enough to deal with) and I had to sadly cancel our trip. It has been almost 2 months since I contacted Travelgenio with all the required documents to process the cancellation. I have received no responses to 12 e-mail now that were sent to the customer service department. I have spent the last 3 hours on the phone on hold trying to get to someone who could help me on the phone only to be told to e-mail them. At this point, I am convinced that they are using e-mails and departments and administrative BS to steal my $900. Which is incredibly frustrating considering all the medical bills I now have for my father. Not only did they lie and steal my hard-earned money but they are taking away from my sick and dying father. My only option at this point seems to be a chargeback claim and contacting a lawyer. You should avoid doing business with Travelgenio AT ALL COSTS! 1000% SCAM!

There is no customer service in the US. Don't even try contacting them via chat on their website. I was left waiting for + 1 hour without a response. They process refunds by CHECK that take 8 to 12 months to arrive in hopes to discourage you from making a refund request and keeping their service. They sell your information to magazine subscriptions. I received 8 magazines at my house shortly after my first purchase. They do not apologize for their poor service or their inconveniences to their customers. Their facebook and twitter is littered with angry customer experiences. Learn from all of us who were burned and avoid this company at all costs.

Groovebook is a SCAM! Their app doesn't work, their support team never responds and they ignore their customers email requests to cancel. I have been waiting for weeks for assistance and they are ignoring me. DO NOT USE THIS SERVICE. They steal from customers.